Orders & Shipping
-
Where do you ship?
Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.
-
How long does shipping take?
Orders are typically processed within 3 working days. Delivery times depend on your location and shipping method selected at checkout.
-
Do you offer express shipping?
Yes, we offer express shipping options at checkout for faster delivery.
Sizing & Fit
-
What size should I order?
Our kaftans are free-size, designed for a flowing, elegant fit that flatters all body types.
-
How do I know if the kaftan will fit me?
Each kaftan has a flexible, loose silhouette. If you need specific measurements, kindly contact us as each kuftan varies in measurements.
Product & Care
-
What materials do you use?
Our kaftans are crafted from high-quality fabrics like silk, chiffon, and crepe, with intricate embroidery and hand-finished details.
-
How should I care for my kaftan?
To maintain its beauty, we recommend dry cleaning or gentle hand washing with cold water and mild detergent. Avoid direct heat and strong chemicals.
Returns & Exchanges
-
Do you accept returns?
Due to the handmade nature of our kaftans, we currently do not accept returns. However, if your item arrives damaged, please contact us within 5 working days for assistance.
-
Can I exchange my kaftan for a different design?
Exchanges are subject to availability. Please reach out to our customer service team for options.
Custom & Special Orders
-
Do you offer custom designs?
Yes! If you’d like a custom kaftan or special embroidery, please contact us to discuss your vision.
-
Can I order in bulk for special events?
Absolutely! We offer bulk orders for weddings, events, and special occasions. Please inquire for details.